1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at naoneescare.com (the “Site”), and any services, forms, booking tools, or content offered by Naonees Healthcare Services LLC (“Naonees Healthcare,” “we,” “us,” or “our”). By accessing the Site, submitting a form, booking an appointment, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

2. About Our Services

Naonees Healthcare Services LLC is a medical practice located at 7100 Guilford Drive, Suite 2037, Frederick, MD 21704, offering the following services in-clinic and, where appropriate, via telemedicine:

• Primary Care (ages 10 and above)
• Medical weight loss programs, including GLP-1 medications (e.g., Wegovy, Zepbound, Ozempic, Semaglutide, Tirzepatide), weight loss pills, Skinny B12, and Lipo Shots
• Botox and dermal/facial filler injections
• IV vitamin and glutathione infusions
• Telemedicine consultations

Services are provided or supervised by Satta Y Samura, BC-FNP-MSN, a Board Certified Family Nurse Practitioner, or other qualified, licensed staff. Availability of specific services, medications, or products may change without notice.

3. Medical Disclaimer

The Site and its content are provided for general informational purposes only and do not constitute medical advice, diagnosis, or treatment.

Content on the Site (including service descriptions, blog posts, FAQs, and testimonials) is not a substitute for professional medical judgment. A treatment relationship is formed only after appropriate intake, assessment, and consent as part of a scheduled visit or telemedicine encounter with a licensed provider. Individual results vary, and no outcome, including weight loss results, aesthetic results, or symptom improvement, is guaranteed.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use this Site or telemedicine services for emergency medical needs.

4. Eligibility and Patient Responsibilities

You must be at least 18 years old to book services for yourself through the Site, or be the parent/legal guardian of a patient under 18 (subject to our minimum age policies for specific services). By booking or receiving services, you represent that:

• The medical, health, and contact information you provide is accurate and complete
• You will disclose relevant medical history, medications, allergies, and conditions to your provider
• You understand and will follow pre- and post-treatment instructions provided by your provider
• You will obtain any required informed consent forms prior to treatment

5. Appointments, Booking, and Cancellations

Appointments may be booked online through our third-party scheduling platform, by phone at 301-804-2181, or by email at info@naoneescare.com. We reserve the right to require a deposit, reschedule, or decline to schedule or perform any service at our clinical discretion, including where a service is not medically appropriate for you.

Cancellations or rescheduling requests must be made at least 48 hours before your scheduled appointment time. Cancellations, rescheduling requests, or no-shows made less than 48 hours before your appointment are subject to a $50 cancellation fee.

6. Payment and Payment Plans

Fees for services, medications, and products are disclosed prior to treatment. Payment is due at the time of service unless you have enrolled in a payment plan through the Site’s Payment Plan option, in which case the terms disclosed at enrollment apply. We do not guarantee insurance coverage or reimbursement for any service; you are responsible for confirming your own coverage, if applicable, and for any amounts not covered.

All sales are final. All services and products purchased are non-refundable. Purchased services that remain unused six (6) months after the date of purchase are forfeited, with no credit or refund issued. Due to health and safety requirements applicable to medical and aesthetic products, all product purchases are final and cannot be returned or exchanged.

7. Telemedicine

Where telemedicine services are offered, they are provided in accordance with applicable Maryland telehealth laws and regulations. Telemedicine has inherent limitations compared to in-person care (e.g., limited physical examination), and your provider may determine that an in-person visit is required. You are responsible for ensuring you are physically located in a jurisdiction where our providers are authorized to deliver telemedicine services at the time of your visit.

8. Prescription Medications and Aesthetic Treatments

Medications such as GLP-1 agonists (e.g., Wegovy, Zepbound, Ozempic, Semaglutide, Tirzepatide) and injectable treatments such as Botox and dermal fillers carry known risks and potential side effects. These will be discussed with you, and a separate informed consent document specific to your treatment will be reviewed and signed prior to any procedure or prescription. Nothing on the Site is intended to promote off-label, unauthorized, or non-FDA-approved use of any medication.

9. Privacy and Health Information

Our collection, use, and protection of your personal and health information is described in our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices, available at naoneescare.com/privacy-policy/ or upon request. By using the Site and our services, you consent to the collection and use of information as described in those documents.

10. Testimonials and Results

Testimonials, before/after images, and reviews on the Site reflect individual patient experiences and are not a guarantee of similar results for any other individual. Results from weight loss programs, Botox, fillers, or IV therapy vary based on individual health, adherence to treatment plans, and other factors.

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, and design, is the property of Naonees Healthcare Services LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written consent.

12. Contact information

By providing your phone number and opting in to receive text messages from us, you agree to the following terms:

1. Program Description: We send transactional alerts, customer support updates, and occasional promotional messages regarding our services, reminders, or special offers.
2. Message Frequency: Message frequency varies based on user interaction and account activity.
3. Rates and Charges: Message and data rates may apply for any messages sent to you from us and to us from you. Please contact your wireless provider for queries about your text plan or data plan.
4. How to Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
5. How to Get Help: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or contact our customer support directly through our website.

13. Limitation of Liability

To the fullest extent permitted by law, Naonees Healthcare Services LLC, its owners, providers, and staff shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or reliance on its content. Nothing in these Terms limits liability for clinical negligence or malpractice, which is governed separately by applicable Maryland law and your patient care agreements.

14. Indemnification

You agree to indemnify and hold harmless Naonees Healthcare Services LLC and its owners, providers, and staff from any claims, damages, or expenses arising from your misuse of the Site, provision of inaccurate information, or violation of these Terms.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated Effective Date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Maryland.

17. Contact Us

If you have questions about these Terms, please contact us at:

• Naonees Healthcare Services LLC
• 7100 Guilford Drive, Suite 2037, Frederick, MD 21704
• Phone: 301-804-2181
• Email: info@naoneescare.com